Refund policy

Return and Refund Policy

At Rian Publishing, we want your order to arrive in excellent condition and exactly as expected. If your copy arrives damaged, defective, or incorrect, we will make it right.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive an item different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please include your order number and a brief description of the problem. We may ask for a photograph of the damaged or incorrect item so we can resolve the issue quickly.

Depending on the circumstances, we will provide a replacement at no additional cost or issue an appropriate refund.

All Other Book Sales

Because we are a small independent publisher, all sales of physical books are final unless the book arrives damaged, defective, or incorrect.

We do not accept returns or issue refunds for books because of a change of mind or other personal preference.

Digital Products

Sales of eBooks and other digital products are final once the digital product has been delivered or made available for download.

If you experience a technical problem that prevents you from receiving or accessing a digital product purchased from us, please contact us and we will work with you to resolve the problem.

Refunds

When a refund is approved, it will be issued to the original method of payment. Processing times after a refund is issued may vary depending on your bank, credit-card company, or payment provider.